Apple Imac Mb950ll a 21.5 inch Desktop

Apple Imac Mb950ll a 21.5 inch Desktop
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When my PC died recently I finally decided to try a Mac. It is a thing of beauty in many ways. Except for a very frustrating password problem that took the Geek Squad almost an hour to straighten out the setup was easy. Everything worked fine except one thing. That one thing is very important to me. The audio output using AOL's Instant messenger is indistinct scratchy and very very low volume. I did all the things available in the menus to correct this. A friend brought in his windows laptop and hooked it to my DSL cable called my distant friend and audio & video were reported as being fine indeed a bit too loud. Something was wrong with the signal Mac was sending on that wire. I called Apple Tech Support and was pleasantly surprised at how soon I was talking to an actual English-speaking human. I was equally surprised by their complete inability to help me. After 4 calls and doing each of the 4 remedies proposed the 5th rep agreed that the problem remained and told me that I could send the machine to their repair facility (300 miles away) at my expense where they MIGHT fix it. My estimation of the much lauded Apple reputation evaporated at that point. Unfortunately when my old computer died buying a new one from Amazon was not an immediate option. So I bought the Mac from a large local retailer. I have learned that lesson the hard and expensive way-- within an hour of talking to that last Mac Tech person I had a laptop almost identical to my friend's on order for one-day delivery from Amazon. Since i fiddled around more than a month with the Mac I can't return it for refund. I will put an ad in the local paper and (honestly representing this single defect) will probably be able to sell it at a loss of course.