Hp Pavilion Slimline S5310f Desktop Pc black

Hp Pavilion Slimline S5310f Desktop Pc black
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Purchased a Pavilion Slimline Desktop 7/08. Started having trouble 9/08 computer only 2 months old and needed FULL RECOVERY. Another FULL RECOVERY 10/31/08 12/20/08 and 2/5/09. Emailed HP 2/11/09 about my problem and received word I would have response from customer care specialist. No call ever came. Emailed back 2/27/09 that I had still received no call. 3/3/09 response from HP that they were again escalating me to customer care specialist. No call ever came. I emailed yet AGAIN 3/30/09. They assured me someone would call they were just busy with other customer issues and would respond as soon as possible. NEVER received a call. Talked with customer care specialist today and she informed me I am out of warranty and their is nothing they would do. I was not even slightly eligible for any recompense. It was her opinion that I should have hounded them day and night until they contacted me. Therefore because I only have evidence of 20 calls and or emails to them I did not do enough to get this matter resolved. She told me she did not even read the history of my tech support calls because " I was out of warranty." Customer care specialist. I'm glad I didn't just speak to a regular member of the customer care team imagine what they would have said. When I mentioned that it seemed to me HP only contacted me AFTER the warranty expired by design she did not deny it. HP HAS NO CUSTOMER SERVICE AND WILL NOT STAND BY THEIR PRODUCTS RUN DO NOT WALK AWAY FROM A PURCHASE OF THEIR COMPUTERS!!!!!The computer is worthless since it has to be recovered every 1-2 months you can not save any work on it at all....You have to spend approximately 3 hours every month just keeping the thing running as a basic internet hub and word processor. Every recovery requires a reload of Microsoft Office Printer drivers and antivirus software just to get back up and running. WHAT A SHAME HP DOES NOT CARE ABOUT QUALITY!!!!!