Lacie 301355u 5tb 5big Network Hard Drive

Lacie 301355u 5tb 5big Network Hard Drive
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I bought Lacie's high-end 10TB 5big drive with the hopes of consolidating all my files to one device and making life simple. Spent a small fortune to do so and hoped it would be worth it. It wasn't. I copied all my files over via the eSATA Snapshot feature which took more than a week and afterward I only had read access to them not write access. I wrote tech support they sent me back an e-mail that didn't even address the issue saying that eSATA wasn't mean to be used to read files...an answer that was quickly written with little thought. So then I called expecting a more qualified phone rep. They had no clue either and offered up guesses. They were obviously entirely unfamiliar with this product and had to go to a 'test station'. They said it 'should work'. Obviously. They promised to escalate the issue and call back ASAP. Did they? No. Their recommendation upon calling back again? Reformat...so I did it took 55 hours tried to copy files over again same issue. What's the point in selling world-class storage products when the tech support reps have no clue how to support them? You'd be better off buying separate FW800 drives than thinking this device would help you in anyway. This is the lousiest product I've ever used with the worst support you can imagine. This is coming from an IT Manager who bought the drive for personal use.